Further Details
In one action-packed day, you'll learn:
How to make a first impression people will remember
To review best telephone practice and learn how to direct calls correctly
How to develop strategies for dealing with difficult people and situations
How to receive visitors professionally
To develop effective listening skills and focus on customer care
How to stay motivated and be part of the company team
Who Should Attend This Seminar?
Staff who are representing the company in a front line receptionist position or who are asked to deputise in this important role from time to time.
Forthcoming Dates:
6th March 2007
19th June 2007
9th October 2007
Guide price
£299.00 |