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21 Call Centers courses found

Effective Customer Handling

Effective Customer Handling will help call centre staff to deal with customers more efficiently, and explain how to create customer loyalty by providing a quality service....

Delivery: Online,

Area: All Areas,

Supplier: Wide Learning Ltd

CALL CENTRE MANAGEMENT - Achieving A Professional Modern Man

List the critical success factors in the role of Call Centre Manager Define the competencies required for Call Handlers Demonstrate the people management skills required to operate in a call centre environment Work with business measure...

Delivery: Public,

Area: South East England,

Supplier: PROGRESS INTERNATIONAL LTD

CALL CENTRE SELLING SKILLS - Selling In A Demanding Environm

Develop and build upon their rapport building skills Effectively handle, and overcome, objections Stay motivated and project a genuine caring attitude Win customer loyalty and repeat business...

Delivery: Public,

Area: South East England,

Supplier: PROGRESS INTERNATIONAL LTD

CALL CENTRE TEAM LEADER DEVELOPMENT - The Flexible Call Cent

Gain flexibility in their leadership style Develop their listening and observation skills Learn skills to enable them to monitor and develop individual and team performance Improve their ability to cope under pressure...

Delivery: Public,

Area: South East England,

Supplier: PROGRESS INTERNATIONAL LTD

HELP DESK SKILLS - Delivering Exceptional Service Levels

This practical workshop highlights the need for excellent communication skills in the very specific help desk environment, which leads to customer satisfaction, by promoting a service attitude. Delegates, who will be from a call centre/cus...

Delivery: Public,

Area: South East England,

Supplier: PROGRESS INTERNATIONAL LTD

CALL CENTRE MANAGEMENT - Achieving A Professional Modern Man

Delivery: Public,

Area: South East England,

Supplier: PROGRESS INTERNATIONAL LTD

Call Centre Help Desk Skills

This course is designed for anyone who wants to improve their telephone communication skills & deals with customers over the phone, but is particularly useful for call handling agents, help desk teams, supervisors and call/contact centre ma...

Delivery: In House,

Area: All Areas,

Supplier: Sales Training International Ltd

Call Centre - Outbound Sales Skills

To help delegates understand the importance of effective communication on the telephone. Using this knowledge they will be able to construct a framework to ensure successful preparation and outcomes to all their telesales calls. ...

Delivery: In House,

Area: All Areas,

Supplier: Sales Training International Ltd

Customer Support Specialist (CSS)

This course is predominantly intended for staff new to the telephone customer support environment. However, it is also an extremely useful 'refresher' course for all staff who regularly use the phone to support customers both internal and ...

Delivery: Public,

Area: All Areas,

Supplier: Help Desk Institute

Call Centre Customer Care

Key customer care skills for anyone working “at the sharp end” in a call centre...

Delivery: Public,

Area: South East England,

Supplier: Best Practice Club